Knowledge Base

  1. FAQ's 

    1. What does Mission Minder Cost?
    2. Are donations tax deductible?
    3. How are online donations processed?
    4. Can team members use MissionMinder to raise their own support?
    5. How do I know how much money each team member has raised? Can I keep their funds separate?
  2. Miscellaneous 

    1. How do I pay for my own trip on the MissionMinder website?
    2. Is there a way to donate online using a check?
    3. I added some people to a team, but they never received a confirmation/welcome email. What should I do?
    4. How can I get or print a copy of the tax receipt for my online donation?
    5. I made a donation using bank draft, got a confirmation email, but my account was never charged and the gift is not showing up on the missionaries fundraising page. What is happening?
  3. Online Fundraising 

    1. A donor has mistakingly given to the wrong trip or team member. How can I move or reassign the donation tot he correct trip or team member?
    2. How can I send a thank you note to an anonymous donor?
    3. I have a team member that is showing 100% (or over) funded on her page but in their Team $ tab the net after transaction fees is less than 100%. Is there a way for the actual net received to be reflected on their page instead?
    4. Is it possible to change our EIN number inside WePay at some future point? (We are in the process of applying for our own EIN# as a 501c3 organization, and currently only have our DBA EIN#).
    5. Is it possible to save the donation information on our site for an unlimited amount of time or does it expire at some point?
  4. Setting Things Up 

    1. I am having trouble formatting the Welcome Page text to look right, especially when I paste in new text. Any advice?
    2. Is it normal that I have to confirm our account through WePay for each trip?
    3. Can I copy or re-use an online team member application form I've already built and use it for a new trip?
    4. Is there a limit to the number of questions and fields you can add to the custom online application?
    5. Are team member online applications customizable for each trip?
  5. Using MissionMinder 

    1. I have some family members who submitted trip applications using the same (shared) email address. How do I add them them all to the team without over-writing anyone's profile?
    2. I filled out an application but never received a confirmation email saying my account was created.
    3. Is there a way to send a thank you note to a donor?
    4. Is there a way I can delete an application? I have deleted them as team members, but their application is still there.
    5. I need to post some website links for my team to go to. Where can I do that?
  6. All articles 

    1. I am having trouble formatting the Welcome Page text to look right, especially when I paste in new text. Any advice?
    2. I am going on a new trip, but when I log in to MissionMinder, all I see is information and team members from my first trip.
    3. I have some family members who submitted trip applications using the same (shared) email address. How do I add them them all to the team without over-writing anyone's profile?
    4. It appears our mission minder account has expired. What do we need to do to activate it? Do we just need one account for our church or does every person need an account?
    5. How do I pay for my own trip on the MissionMinder website?

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