I made a donation using bank draft, got a confirmation email, but my account was never charged and the gift is not showing up on the missionaries fundraising page. What is happening?

If you donated via bank draft (EFT) versus credit card, the process involves a few steps before it is final.

Within a few days, WePay will put in two very small "secret" micro-deposits into you account. Then they will take that same amount back out of your account (perhaps a day or two later).  Then they will send you an email asking you what that "secret" amount was to confirm it was really your account.  It will be something weird and small, - just a few cents.  You will need to check you bank statement online or call your bank to verify these amounts.

What you will need to do is monitor (or double check) your email for a message from WePay. They will let you know when its time for the next step, which will involve you telling them what those amounts and dates were. Once that is complete, they will have verified your account and your donation will be processed.

This is a standard process WePay exercises to help keep your account secure and verify that you really are the account owner.

If you cannot find of do not get the email from WePay asking you to verify the micro-deposit amounts, please contact them at support@wepay.com


Miscellaneous

  1. How do I pay for my own trip on the MissionMinder website?
  2. Is there a way to donate online using a check?
  3. I added some people to a team, but they never received a confirmation/welcome email. What should I do?
  4. How can I get or print a copy of the tax receipt for my online donation?
  5. I made a donation using bank draft, got a confirmation email, but my account was never charged and the gift is not showing up on the missionaries fundraising page. What is happening?
  6. Two or more people (family members) are trying to use the same email address to apply for a trip. When I approve the second one, it overwrites the first one. How do I handle this situation?
  7. If I used MissionMinder for our upcoming mission trip, but then cancelled because we wouldn't need the service for several months afterwards, what would happen to the data? Am I able to re-activate the account at a later date or would I need to start from scratch again?
  8. I get an email each time WePay is sending us funds, but I can't tell what project or team member it is for. How do I find out those details?
  9. Is there a way to resend an email invitation for someone to join Mission Minder? I have a person saying they didn't get it when I assigned them to a team...
  10. Is there a way to archive a member off of a team without deleting them?
  11. We need to set things up so that the MissionMinder account Administrator (owner) and the WePay account Administrator (owner) are two different people. How do we do that?
  12. Do you offer online training or training videos?
  13. I am having trouble logging into WePay. How do I reset my WePay account password?
  14. Do you offer training classes or materials on how to use MissionMinder?
  15. Is information in My Profile private, or can other team members read it?
  16. Can Administrators and Assistants edit Team Member profiles?
  17. Can I edit the email address associated with my account.
  18. Can and Administrator re-assign ownership of an account to another person?
  19. Is there a limit to space or how many files I can save in my project file folders?
  20. Is MissionMinder secure? Is my data backed up? Can I make a backup copy?
  21. Does MissionMinder interface or have a plug-in (or API) to work with church management systems like Fellowship One or ACS?
  22. How much does it cost to use MissionMinder?
  23. My profile picture is upside down or sideways. How can I fix it?
  24. What has happened to the Prayer Team page?
  25. How do I cancel my account
  26. I have many attachments that a potential team member needs to read

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